Support
We are here to help with verification, bidding, payments and disputes.
Email support
support@mycoinauction.co.za
Replies within one business day.
In-platform messages
Signed-in members can message a counterparty directly on the transaction page, and see administrator notices under Notifications.
WhatsApp group
Join the members group
Get auction alerts and chat with other members instantly.
Facebook
Follow us on Facebook
Get updates, announcements and community news.
TikTok
Follow us on TikTok
Watch short clips and behind-the-scenes auction content.
Reporting a payment problem
If a buyer has not paid, or a seller has not confirmed a payment you made, open the transaction and mark it as disputed. Attach your proof of payment. An administrator reviews every dispute manually.
Never settle a dispute by paying a second account provided outside the platform.